We have a 7 day return policy, which means you have 7 days from receipt of your item to request a return and subsequent refund.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Once your return is accepted, you will need to physically return it to the location from where it was collected.
You can always contact us for any return/refund questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest and easiest way to ensure you get what you want is to return the item you have and separately purchase the new item desired.
We will notify you once we’ve received your return, and let you know once the refund has been approved. Once approved, you’ll be automatically refunded on your original payment method. If you paid by cash, you will be refunded immediately at the point in time when you physically return the item in store. If by card, please remember it can take a few days for your bank or credit card company to process and post the refund.